Here are our frequently asked questions. If you can’t find an answer, please get in touch with us and we will get back to you as soon as possible.
DO YOU OFFER NEXT-DAY DELIVERY?
We use Evri and Parcelforce for our deliveries. Whilst they both offer next-day delivery we have found often delivery is 2 working days from the date of dispatch. We only hold a small amount of stock and a lot of our products are made to order so please allow 1-2 weeks to receive your order. Please message us if you require something urgently and we'll do our best to get it to you on time.
HOW LONG WILL THEY LAST?
Most of our products are made with willow which still has the bark on which makes them more weather resistant. They will last an extremely long time if kept indoors. If kept outdoors they will last around 5+ years. They develop a weathered look and may become more brittle over time outdoors but they should retain their structure. If possible bring them in in extreme weather and don't store in plastic if the product is wet or still drying out from being initially made.
ARE THE MEASUREMENTS TO THE OUTER OR INNER EDGES?
Our measurements are always to the outermost edges.
DO YOU OFFER A TRADE DISCOUNT?
Our prices are trade already, we don't add a mark-up. Please contact us if you live locally or are planning a large order and we'll see if we can offer a small discount.
DO YOU HAVE A SHOP THAT I CAN COME TO?
Our products are sold online only but please have a look at our Instagram accounts for examples of our products and bespoke projects.